Admin console blank, please help.

[a***@hotmail.com]

Hi All,
We are facing the following issue since last couple of days. Everything was working fine before.
Of the admin tools, only Accelerator works whereas AdminConsole and OrgAdminConsole give a blank page. Any ideas? Here's the exception in the log.

[11/22/06 13:45:59:069 EST] 3106465c CommerceSrvr E ToolsLogonBean writeLanguageSelection CMN7017E: An error occurred while writing to the output stream of a JSP page.
[11/22/06 13:45:59:071 EST] 3106465c CommerceSrvr E HttpForwardViewCommandImpl forwardDocument CMN1244E: The following error has occurred when forwarding document /tools/common/ToolsLogon.jsp: javax.servlet.ServletException.javax.servlet.ServletException
at com.ibm.ws.webcontainer.jsp.servlet.JspServlet$JspServletWrapper.service(JspServlet.java:423)
at com.ibm.ws.webcontainer.jsp.servlet.JspServlet.serviceJspFile(JspServlet.java:705)
at com.ibm.ws.webcontainer.jsp.servlet.JspServlet.service(JspServlet.java:803)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.ibm.ws.webcontainer.servlet.StrictServletInstance.doService(StrictServletInstance.java:110)
at com.ibm.ws.webcontainer.servlet.StrictLifecycleServlet._service(StrictLifecycleServlet.java:174)
at com.ibm.ws.webcontainer.servlet.IdleServletState.service(StrictLifecycleServlet.java:313)
at com.ibm.ws.webcontainer.servlet.StrictLifecycleServlet.service(StrictLifecycleServlet.java:116)
at com.ibm.ws.webcontainer.servlet.ServletInstance.service(ServletInstance.java:283)
at com.ibm.ws.webcontainer.servlet.ValidServletReferenceState.dispatch(ValidServletReferenceState.java:42)
at com.ibm.ws.webcontainer.servlet.ServletInstanceReference.dispatch(ServletInstanceReference.java:40)
at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.handleWebAppDispatch(WebAppRequestDispatcher.java:1171)
at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.dispatch(WebAppRequestDispatcher.java:676)
at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.forward(WebAppRequestDispatcher.java:203)
at com.ibm.commerce.command.HttpForwardViewCommandImpl.forwardDocument(HttpForwardViewCommandImpl.java:81)
at com.ibm.commerce.command.HttpForwardViewCommandImpl.performExecute(HttpForwardViewCommandImpl.java:222)
at com.ibm.commerce.command.AbstractECCommand.execute(AbstractECCommand.java:247)
at com.ibm.commerce.webcontroller.JspExecUnit.execute(JspExecUnit.java:101)
at com.ibm.commerce.webcontroller.WebController.executeTransaction(WebController.java:271)
at com.ibm.commerce.webcontroller.WebController.processRequest(WebController.java:982)
at com.ibm.commerce.adapter.AbstractHttpAdapter.processRequest(AbstractHttpAdapter.java:350)
at com.ibm.commerce.server.RequestServlet$2.run(RequestServlet.java:1711)
at java.security.AccessController.doPrivileged1(Native Method)
at java.security.AccessController.doPrivileged(AccessController.java(Compiled Code))
at javax.security.auth.Subject.doAs(Subject.java:477)
at com.ibm.websphere.security.auth.WSSubject.doAs(WSSubject.java:112)
at com.ibm.commerce.server.RequestServlet.service(RequestServlet.java:1811)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.ibm.ws.cache.servlet.ServletWrapper.serviceProxied(ServletWrapper.java:257)
at com.ibm.ws.cache.servlet.CacheHook.handleFragment(CacheHook.java:250)
at com.ibm.ws.cache.servlet.CacheHook.handleServlet(CacheHook.java:141)
at com.ibm.ws.cache.servlet.ServletWrapper.service(ServletWrapper.java:239)
at com.ibm.ws.webcontainer.servlet.StrictServletInstance.doService(StrictServletInstance.java:110)
at com.ibm.ws.webcontainer.servlet.StrictLifecycleServlet._service(StrictLifecycleServlet.java:174)
at com.ibm.ws.webcontainer.servlet.IdleServletState.service(StrictLifecycleServlet.java:313)
at com.ibm.ws.webcontainer.servlet.StrictLifecycleServlet.service(StrictLifecycleServlet.java:116)
at com.ibm.ws.webcontainer.servlet.ServletInstance.service(ServletInstance.java:283)
at com.ibm.ws.webcontainer.servlet.ValidServletReferenceState.dispatch(ValidServletReferenceState.java:42)
at com.ibm.ws.webcontainer.servlet.ServletInstanceReference.dispatch(ServletInstanceReference.java:40)
at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.handleWebAppDispatch(WebAppRequestDispatcher.java:1171)
at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.dispatch(WebAppRequestDispatcher.java:676)
at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.forward(WebAppRequestDispatcher.java:203)
at com.ibm.ws.webcontainer.srt.WebAppInvoker.doForward(WebAppInvoker.java:125)
at com.ibm.ws.webcontainer.srt.WebAppInvoker.handleInvocationHook(WebAppInvoker.java:294)
at com.ibm.ws.webcontainer.cache.invocation.CachedInvocation.handleInvocation(CachedInvocation.java:71)
at com.ibm.ws.webcontainer.cache.invocation.CacheableInvocationContext.invoke(CacheableInvocationContext.java:116)
at com.ibm.ws.webcontainer.srp.ServletRequestProcessor.dispatchByURI(ServletRequestProcessor.java:226)
at com.ibm.ws.webcontainer.oselistener.OSEListenerDispatcher.service(OSEListener.java:334)
at com.ibm.ws.webcontainer.http.HttpConnection.handleRequest(HttpConnection.java:56)
at com.ibm.ws.http.HttpConnection.readAndHandleRequest(HttpConnection.java:652)
at com.ibm.ws.http.HttpConnection.run(HttpConnection.java:458)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:912)

Suman

[Robert Brown]

At first glance, what you say doesn't make sense to me.

All of the tooling, Accelerator, Administration Console, and
Organization Administration Console run under the instance's xml
definition and the underlying database. The ToolsLogon.jsp, one for
each of the three admin tools, uses the same code to pull the language
selection so it makes little sense to me why one works and the other two
don't.

The writeLanguageSelection() method is referenced in an undocumented
class called ToolsLogonBean. Without taking the time to go further, my
guess is that your error is related to a corrupt database (LANGUAGE
and/or LANGUAGEDS table) or instance configuration file (which specifies
the supported languages to display on administration login pages).

Something on your system was changed recently - this error doesn't just
happen out of the blue. Is the error log below from Org Admin or Admin
Console?

R

Post by a***@hotmail.com
Hi All,
We are facing the following issue since last couple of days. Everything was working fine before.
Of the admin tools, only Accelerator works whereas AdminConsole and OrgAdminConsole give a blank page. Any ideas? Here's the exception in the log.
[11/22/06 13:45:59:069 EST] 3106465c CommerceSrvr E ToolsLogonBean writeLanguageSelection CMN7017E: An error occurred while writing to the output stream of a JSP page.
[11/22/06 13:45:59:071 EST] 3106465c CommerceSrvr E HttpForwardViewCommandImpl forwardDocument CMN1244E: The following error has occurred when forwarding document /tools/common/ToolsLogon.jsp: javax.servlet.ServletException.javax.servlet.ServletException
at com.ibm.ws.webcontainer.jsp.servlet.JspServlet$JspServletWrapper.service(JspServlet.java:423)
at com.ibm.ws.webcontainer.jsp.servlet.JspServlet.serviceJspFile(JspServlet.java:705)
at com.ibm.ws.webcontainer.jsp.servlet.JspServlet.service(JspServlet.java:803)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.ibm.ws.webcontainer.servlet.StrictServletInstance.doService(StrictServletInstance.java:110)
at com.ibm.ws.webcontainer.servlet.StrictLifecycleServlet._service(StrictLifecycleServlet.java:174)
at com.ibm.ws.webcontainer.servlet.IdleServletState.service(StrictLifecycleServlet.java:313)
at com.ibm.ws.webcontainer.servlet.StrictLifecycleServlet.service(StrictLifecycleServlet.java:116)
at com.ibm.ws.webcontainer.servlet.ServletInstance.service(ServletInstance.java:283)
at com.ibm.ws.webcontainer.servlet.ValidServletReferenceState.dispatch(ValidServletReferenceState.java:42)
at com.ibm.ws.webcontainer.servlet.ServletInstanceReference.dispatch(ServletInstanceReference.java:40)
at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.handleWebAppDispatch(WebAppRequestDispatcher.java:1171)
at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.dispatch(WebAppRequestDispatcher.java:676)
at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.forward(WebAppRequestDispatcher.java:203)
at com.ibm.commerce.command.HttpForwardViewCommandImpl.forwardDocument(HttpForwardViewCommandImpl.java:81)
at com.ibm.commerce.command.HttpForwardViewCommandImpl.performExecute(HttpForwardViewCommandImpl.java:222)
at com.ibm.commerce.command.AbstractECCommand.execute(AbstractECCommand.java:247)
at com.ibm.commerce.webcontroller.JspExecUnit.execute(JspExecUnit.java:101)
at com.ibm.commerce.webcontroller.WebController.executeTransaction(WebController.java:271)
at com.ibm.commerce.webcontroller.WebController.processRequest(WebController.java:982)
at com.ibm.commerce.adapter.AbstractHttpAdapter.processRequest(AbstractHttpAdapter.java:350)
at com.ibm.commerce.server.RequestServlet$2.run(RequestServlet.java:1711)
at java.security.AccessController.doPrivileged1(Native Method)
at java.security.AccessController.doPrivileged(AccessController.java(Compiled Code))
at javax.security.auth.Subject.doAs(Subject.java:477)
at com.ibm.websphere.security.auth.WSSubject.doAs(WSSubject.java:112)
at com.ibm.commerce.server.RequestServlet.service(RequestServlet.java:1811)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.ibm.ws.cache.servlet.ServletWrapper.serviceProxied(ServletWrapper.java:257)
at com.ibm.ws.cache.servlet.CacheHook.handleFragment(CacheHook.java:250)
at com.ibm.ws.cache.servlet.CacheHook.handleServlet(CacheHook.java:141)
at com.ibm.ws.cache.servlet.ServletWrapper.service(ServletWrapper.java:239)
at com.ibm.ws.webcontainer.servlet.StrictServletInstance.doService(StrictServletInstance.java:110)
at com.ibm.ws.webcontainer.servlet.StrictLifecycleServlet._service(StrictLifecycleServlet.java:174)
at com.ibm.ws.webcontainer.servlet.IdleServletState.service(StrictLifecycleServlet.java:313)
at com.ibm.ws.webcontainer.servlet.StrictLifecycleServlet.service(StrictLifecycleServlet.java:116)
at com.ibm.ws.webcontainer.servlet.ServletInstance.service(ServletInstance.java:283)
at com.ibm.ws.webcontainer.servlet.ValidServletReferenceState.dispatch(ValidServletReferenceState.java:42)
at com.ibm.ws.webcontainer.servlet.ServletInstanceReference.dispatch(ServletInstanceReference.java:40)
at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.handleWebAppDispatch(WebAppRequestDispatcher.java:1171)
at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.dispatch(WebAppRequestDispatcher.java:676)
at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.forward(WebAppRequestDispatcher.java:203)
at com.ibm.ws.webcontainer.srt.WebAppInvoker.doForward(WebAppInvoker.java:125)
at com.ibm.ws.webcontainer.srt.WebAppInvoker.handleInvocationHook(WebAppInvoker.java:294)
at com.ibm.ws.webcontainer.cache.invocation.CachedInvocation.handleInvocation(CachedInvocation.java:71)
at com.ibm.ws.webcontainer.cache.invocation.CacheableInvocationContext.invoke(CacheableInvocationContext.java:116)
at com.ibm.ws.webcontainer.srp.ServletRequestProcessor.dispatchByURI(ServletRequestProcessor.java:226)
at com.ibm.ws.webcontainer.oselistener.OSEListenerDispatcher.service(OSEListener.java:334)
at com.ibm.ws.webcontainer.http.HttpConnection.handleRequest(HttpConnection.java:56)
at com.ibm.ws.http.HttpConnection.readAndHandleRequest(HttpConnection.java:652)
at com.ibm.ws.http.HttpConnection.run(HttpConnection.java:458)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:912)
Suman

[a***@hotmail.com]

I checked the 2 tables you mentioned below and they were not changed ever since the instance was created. The error message pasted below is from the JVM SystemOut.log. Any more pointers will be helpful. Thanks much.

Post by Robert Brown
At first glance, what you say doesn't make sense to
me.
All of the tooling, Accelerator, Administration
Console, and
Organization Administration Console run under the
instance's xml
definition and the underlying database. The
ToolsLogon.jsp, one for
each of the three admin tools, uses the same code to
pull the language
selection so it makes little sense to me why one
works and the other two
don't.
The writeLanguageSelection() method is referenced in
an undocumented
class called ToolsLogonBean. Without taking the time
to go further, my
guess is that your error is related to a corrupt
database (LANGUAGE
and/or LANGUAGEDS table) or instance configuration
file (which specifies
the supported languages to display on administration
login pages).
Something on your system was changed recently - this
error doesn't just
happen out of the blue. Is the error log below from
Org Admin or Admin
Console?
R

Post by a***@hotmail.com
Hi All,
We are facing the following issue since last couple

of days. Everything was working fine before.

Post by a***@hotmail.com
Of the admin tools, only Accelerator works whereas

AdminConsole and OrgAdminConsole give a blank page.
Any ideas? Here's the exception in the log.

Post by a***@hotmail.com
[11/22/06 13:45:59:069 EST] 3106465c CommerceSrvr

E ToolsLogonBean writeLanguageSelection CMN7017E: An
n error occurred while writing to the output stream
of a JSP page.

Post by a***@hotmail.com
[11/22/06 13:45:59:071 EST] 3106465c CommerceSrvr

E HttpForwardViewCommandImpl forwardDocument
t CMN1244E: The following error has occurred when
javax.servlet.ServletException.javax.servlet.ServletEx
ception

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.jsp.servlet.JspServlet$JspServ
letWrapper.service(JspServlet.java:423)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.jsp.servlet.JspServlet.service
JspFile(JspServlet.java:705)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.jsp.servlet.JspServlet.service
(JspServlet.java:803)

Post by a***@hotmail.com
at

javax.servlet.http.HttpServlet.service(HttpServlet.jav
a:853)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.servlet.StrictServletInstance.
doService(StrictServletInstance.java:110)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.servlet.StrictLifecycleServlet
._service(StrictLifecycleServlet.java:174)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.servlet.IdleServletState.servi
ce(StrictLifecycleServlet.java:313)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.servlet.StrictLifecycleServlet
.service(StrictLifecycleServlet.java:116)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.servlet.ServletInstance.servic
e(ServletInstance.java:283)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.servlet.ValidServletReferenceS
tate.dispatch(ValidServletReferenceState.java:42)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.servlet.ServletInstanceReferen
ce.dispatch(ServletInstanceReference.java:40)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher
.handleWebAppDispatch(WebAppRequestDispatcher.java:117
1)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher
.dispatch(WebAppRequestDispatcher.java:676)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher
.forward(WebAppRequestDispatcher.java:203)

Post by a***@hotmail.com
at

com.ibm.commerce.command.HttpForwardViewCommandImpl.fo
rwardDocument(HttpForwardViewCommandImpl.java:81)

Post by a***@hotmail.com
at

com.ibm.commerce.command.HttpForwardViewCommandImpl.pe
rformExecute(HttpForwardViewCommandImpl.java:222)

Post by a***@hotmail.com
at

com.ibm.commerce.command.AbstractECCommand.execute(Abs
tractECCommand.java:247)

Post by a***@hotmail.com
at

com.ibm.commerce.webcontroller.JspExecUnit.execute(Jsp
ExecUnit.java:101)

Post by a***@hotmail.com
at

com.ibm.commerce.webcontroller.WebController.executeTr
ansaction(WebController.java:271)

Post by a***@hotmail.com
at

com.ibm.commerce.webcontroller.WebController.processRe
quest(WebController.java:982)

Post by a***@hotmail.com
at

com.ibm.commerce.adapter.AbstractHttpAdapter.processRe
quest(AbstractHttpAdapter.java:350)

Post by a***@hotmail.com
at

com.ibm.commerce.server.RequestServlet$2.run(RequestSe
rvlet.java:1711)

Post by a***@hotmail.com
at

java.security.AccessController.doPrivileged1(Native
Method)

Post by a***@hotmail.com
at

java.security.AccessController.doPrivileged(AccessCont
roller.java(Compiled Code))

Post by a***@hotmail.com
at

javax.security.auth.Subject.doAs(Subject.java:477)

Post by a***@hotmail.com
at

com.ibm.websphere.security.auth.WSSubject.doAs(WSSubje
ct.java:112)

Post by a***@hotmail.com
at

com.ibm.commerce.server.RequestServlet.service(Request
Servlet.java:1811)

Post by a***@hotmail.com
at

javax.servlet.http.HttpServlet.service(HttpServlet.jav
a:853)

Post by a***@hotmail.com
at

com.ibm.ws.cache.servlet.ServletWrapper.serviceProxied
(ServletWrapper.java:257)

Post by a***@hotmail.com
at

com.ibm.ws.cache.servlet.CacheHook.handleFragment(Cach
eHook.java:250)

Post by a***@hotmail.com
at

com.ibm.ws.cache.servlet.CacheHook.handleServlet(Cache
Hook.java:141)

Post by a***@hotmail.com
at

com.ibm.ws.cache.servlet.ServletWrapper.service(Servle
tWrapper.java:239)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.servlet.StrictServletInstance.
doService(StrictServletInstance.java:110)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.servlet.StrictLifecycleServlet
._service(StrictLifecycleServlet.java:174)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.servlet.IdleServletState.servi
ce(StrictLifecycleServlet.java:313)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.servlet.StrictLifecycleServlet
.service(StrictLifecycleServlet.java:116)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.servlet.ServletInstance.servic
e(ServletInstance.java:283)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.servlet.ValidServletReferenceS
tate.dispatch(ValidServletReferenceState.java:42)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.servlet.ServletInstanceReferen
ce.dispatch(ServletInstanceReference.java:40)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher
.handleWebAppDispatch(WebAppRequestDispatcher.java:117
1)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher
.dispatch(WebAppRequestDispatcher.java:676)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher
.forward(WebAppRequestDispatcher.java:203)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.srt.WebAppInvoker.doForward(We
bAppInvoker.java:125)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.srt.WebAppInvoker.handleInvoca
tionHook(WebAppInvoker.java:294)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.cache.invocation.CachedInvocat
ion.handleInvocation(CachedInvocation.java:71)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.cache.invocation.CacheableInvo
cationContext.invoke(CacheableInvocationContext.java:1
16)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.srp.ServletRequestProcessor.di
spatchByURI(ServletRequestProcessor.java:226)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.oselistener.OSEListenerDispatc
her.service(OSEListener.java:334)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.http.HttpConnection.handleRequ
est(HttpConnection.java:56)

Post by a***@hotmail.com
at

com.ibm.ws.http.HttpConnection.readAndHandleRequest(Ht
tpConnection.java:652)

Post by a***@hotmail.com
at

com.ibm.ws.http.HttpConnection.run(HttpConnection.java
:458)

Post by a***@hotmail.com
at

912)

Post by a***@hotmail.com
Suman

[Robert Brown]

There is no reason for the WC Admin Console to crash even though you can
access Accelerator and Org Admin Console. Perhaps your URL is hosed as
Brian suggested.

R

Post by a***@hotmail.com
I checked the 2 tables you mentioned below and they were not changed ever since the instance was created. The error message pasted below is from the JVM SystemOut.log. Any more pointers will be helpful. Thanks much.

Post by Robert Brown
At first glance, what you say doesn't make sense to
me.
All of the tooling, Accelerator, Administration
Console, and
Organization Administration Console run under the
instance's xml
definition and the underlying database. The
ToolsLogon.jsp, one for
each of the three admin tools, uses the same code to
pull the language
selection so it makes little sense to me why one
works and the other two
don't.
The writeLanguageSelection() method is referenced in
an undocumented
class called ToolsLogonBean. Without taking the time
to go further, my
guess is that your error is related to a corrupt
database (LANGUAGE
and/or LANGUAGEDS table) or instance configuration
file (which specifies
the supported languages to display on administration
login pages).
Something on your system was changed recently - this
error doesn't just
happen out of the blue. Is the error log below from
Org Admin or Admin
Console?
R

Post by a***@hotmail.com
Hi All,
We are facing the following issue since last couple

of days. Everything was working fine before.

Post by a***@hotmail.com
Of the admin tools, only Accelerator works whereas

AdminConsole and OrgAdminConsole give a blank page.
Any ideas? Here's the exception in the log.

Post by a***@hotmail.com
[11/22/06 13:45:59:069 EST] 3106465c CommerceSrvr

E ToolsLogonBean writeLanguageSelection CMN7017E: An
n error occurred while writing to the output stream
of a JSP page.

Post by a***@hotmail.com
[11/22/06 13:45:59:071 EST] 3106465c CommerceSrvr

E HttpForwardViewCommandImpl forwardDocument
t CMN1244E: The following error has occurred when
javax.servlet.ServletException.javax.servlet.ServletEx
ception

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.jsp.servlet.JspServlet$JspServ
letWrapper.service(JspServlet.java:423)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.jsp.servlet.JspServlet.service
JspFile(JspServlet.java:705)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.jsp.servlet.JspServlet.service
(JspServlet.java:803)

Post by a***@hotmail.com
at

javax.servlet.http.HttpServlet.service(HttpServlet.jav
a:853)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.servlet.StrictServletInstance.
doService(StrictServletInstance.java:110)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.servlet.StrictLifecycleServlet
._service(StrictLifecycleServlet.java:174)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.servlet.IdleServletState.servi
ce(StrictLifecycleServlet.java:313)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.servlet.StrictLifecycleServlet
.service(StrictLifecycleServlet.java:116)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.servlet.ServletInstance.servic
e(ServletInstance.java:283)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.servlet.ValidServletReferenceS
tate.dispatch(ValidServletReferenceState.java:42)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.servlet.ServletInstanceReferen
ce.dispatch(ServletInstanceReference.java:40)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher
.handleWebAppDispatch(WebAppRequestDispatcher.java:117
1)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher
.dispatch(WebAppRequestDispatcher.java:676)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher
.forward(WebAppRequestDispatcher.java:203)

Post by a***@hotmail.com
at

com.ibm.commerce.command.HttpForwardViewCommandImpl.fo
rwardDocument(HttpForwardViewCommandImpl.java:81)

Post by a***@hotmail.com
at

com.ibm.commerce.command.HttpForwardViewCommandImpl.pe
rformExecute(HttpForwardViewCommandImpl.java:222)

Post by a***@hotmail.com
at

com.ibm.commerce.command.AbstractECCommand.execute(Abs
tractECCommand.java:247)

Post by a***@hotmail.com
at

com.ibm.commerce.webcontroller.JspExecUnit.execute(Jsp
ExecUnit.java:101)

Post by a***@hotmail.com
at

com.ibm.commerce.webcontroller.WebController.executeTr
ansaction(WebController.java:271)

Post by a***@hotmail.com
at

com.ibm.commerce.webcontroller.WebController.processRe
quest(WebController.java:982)

Post by a***@hotmail.com
at

com.ibm.commerce.adapter.AbstractHttpAdapter.processRe
quest(AbstractHttpAdapter.java:350)

Post by a***@hotmail.com
at

com.ibm.commerce.server.RequestServlet$2.run(RequestSe
rvlet.java:1711)

Post by a***@hotmail.com
at

java.security.AccessController.doPrivileged1(Native
Method)

Post by a***@hotmail.com
at

java.security.AccessController.doPrivileged(AccessCont
roller.java(Compiled Code))

Post by a***@hotmail.com
at

javax.security.auth.Subject.doAs(Subject.java:477)

Post by a***@hotmail.com
at

com.ibm.websphere.security.auth.WSSubject.doAs(WSSubje
ct.java:112)

Post by a***@hotmail.com
at

com.ibm.commerce.server.RequestServlet.service(Request
Servlet.java:1811)

Post by a***@hotmail.com
at

javax.servlet.http.HttpServlet.service(HttpServlet.jav
a:853)

Post by a***@hotmail.com
at

com.ibm.ws.cache.servlet.ServletWrapper.serviceProxied
(ServletWrapper.java:257)

Post by a***@hotmail.com
at

com.ibm.ws.cache.servlet.CacheHook.handleFragment(Cach
eHook.java:250)

Post by a***@hotmail.com
at

com.ibm.ws.cache.servlet.CacheHook.handleServlet(Cache
Hook.java:141)

Post by a***@hotmail.com
at

com.ibm.ws.cache.servlet.ServletWrapper.service(Servle
tWrapper.java:239)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.servlet.StrictServletInstance.
doService(StrictServletInstance.java:110)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.servlet.StrictLifecycleServlet
._service(StrictLifecycleServlet.java:174)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.servlet.IdleServletState.servi
ce(StrictLifecycleServlet.java:313)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.servlet.StrictLifecycleServlet
.service(StrictLifecycleServlet.java:116)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.servlet.ServletInstance.servic
e(ServletInstance.java:283)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.servlet.ValidServletReferenceS
tate.dispatch(ValidServletReferenceState.java:42)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.servlet.ServletInstanceReferen
ce.dispatch(ServletInstanceReference.java:40)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher
.handleWebAppDispatch(WebAppRequestDispatcher.java:117
1)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher
.dispatch(WebAppRequestDispatcher.java:676)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher
.forward(WebAppRequestDispatcher.java:203)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.srt.WebAppInvoker.doForward(We
bAppInvoker.java:125)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.srt.WebAppInvoker.handleInvoca
tionHook(WebAppInvoker.java:294)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.cache.invocation.CachedInvocat
ion.handleInvocation(CachedInvocation.java:71)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.cache.invocation.CacheableInvo
cationContext.invoke(CacheableInvocationContext.java:1
16)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.srp.ServletRequestProcessor.di
spatchByURI(ServletRequestProcessor.java:226)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.oselistener.OSEListenerDispatc
her.service(OSEListener.java:334)

Post by a***@hotmail.com
at

com.ibm.ws.webcontainer.http.HttpConnection.handleRequ
est(HttpConnection.java:56)

Post by a***@hotmail.com
at

com.ibm.ws.http.HttpConnection.readAndHandleRequest(Ht
tpConnection.java:652)

Post by a***@hotmail.com
at

com.ibm.ws.http.HttpConnection.run(HttpConnection.java
:458)

Post by a***@hotmail.com
at

912)

Post by a***@hotmail.com
Suman

[Brian Lima]

Post by a***@hotmail.com
Hi All,
We are facing the following issue since last couple of days. Everything was working fine before.
Of the admin tools, only Accelerator works whereas AdminConsole and OrgAdminConsole give a blank page. Any ideas? Here's the exception in the log.

Might this issue be as simple as accessing the tooling pages with the
wrong URL? I've seen strange issues when you try to access the admin
console using the accelerator servlet and vice versa.

For example, try the links at the following page for access to the admin
console:
http://publib.boulder.ibm.com/infocenter/wchelp/v6r0m0/index.jsp?topic=/com.ibm.commerce.admin.doc/tasks/ttfopen.htm

[a***@hotmail.com]

Thank you both for your help. The issue's resolved now. It was a language setting in the instance.xml file. It was (for some reason) null.

Language setting when the admin tools went blank:
SupportedLanguages=""

Language setting for the admin tools to work:
SupportedLanguages="-1,"

Value 1 : for English.

Post by a***@hotmail.com
Hi All,
We are facing the following issue since last couple
of days. Everything was working fine before.
Of the admin tools, only Accelerator works whereas
AdminConsole and OrgAdminConsole give a blank page.
Any ideas? Here's the exception in the log.
[11/22/06 13:45:59:069 EST] 3106465c CommerceSrvr E
ToolsLogonBean writeLanguageSelection CMN7017E: An
error occurred while writing to the output stream of
a JSP page.
[11/22/06 13:45:59:071 EST] 3106465c CommerceSrvr E
The following error has occurred when forwarding
javax.servlet.ServletException.javax.servlet.ServletEx
ception
at
at
at
t
com.ibm.ws.webcontainer.jsp.servlet.JspServlet$JspServ
letWrapper.service(JspServlet.java:423)
at
at
at
t
com.ibm.ws.webcontainer.jsp.servlet.JspServlet.service
JspFile(JspServlet.java:705)
at
at
at
t
com.ibm.ws.webcontainer.jsp.servlet.JspServlet.service
(JspServlet.java:803)
at
at
at
t
javax.servlet.http.HttpServlet.service(HttpServlet.jav
a:853)
at
at
at
t
com.ibm.ws.webcontainer.servlet.StrictServletInstance.
doService(StrictServletInstance.java:110)
at
at
at
t
com.ibm.ws.webcontainer.servlet.StrictLifecycleServlet
._service(StrictLifecycleServlet.java:174)
at
at
at
t
com.ibm.ws.webcontainer.servlet.IdleServletState.servi
ce(StrictLifecycleServlet.java:313)
at
at
at
t
com.ibm.ws.webcontainer.servlet.StrictLifecycleServlet
.service(StrictLifecycleServlet.java:116)
at
at
at
t
com.ibm.ws.webcontainer.servlet.ServletInstance.servic
e(ServletInstance.java:283)
at
at
at
t
com.ibm.ws.webcontainer.servlet.ValidServletReferenceS
tate.dispatch(ValidServletReferenceState.java:42)
at
at
at
t
com.ibm.ws.webcontainer.servlet.ServletInstanceReferen
ce.dispatch(ServletInstanceReference.java:40)
at
at
at
t
com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher
.handleWebAppDispatch(WebAppRequestDispatcher.java:117
1)
at
at
at
t
com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher
.dispatch(WebAppRequestDispatcher.java:676)
at
at
at
t
com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher
.forward(WebAppRequestDispatcher.java:203)
at
at
at
t
com.ibm.commerce.command.HttpForwardViewCommandImpl.fo
rwardDocument(HttpForwardViewCommandImpl.java:81)
at
at
at
t
com.ibm.commerce.command.HttpForwardViewCommandImpl.pe
rformExecute(HttpForwardViewCommandImpl.java:222)
at
at
at
t
com.ibm.commerce.command.AbstractECCommand.execute(Abs
tractECCommand.java:247)
at
at
at
t
com.ibm.commerce.webcontroller.JspExecUnit.execute(Jsp
ExecUnit.java:101)
at
at
at
t
com.ibm.commerce.webcontroller.WebController.executeTr
ansaction(WebController.java:271)
at
at
at
t
com.ibm.commerce.webcontroller.WebController.processRe
quest(WebController.java:982)
at
at
at
t
com.ibm.commerce.adapter.AbstractHttpAdapter.processRe
quest(AbstractHttpAdapter.java:350)
at
at
at
t
com.ibm.commerce.server.RequestServlet$2.run(RequestSe
rvlet.java:1711)
at
at
at
t java.security.AccessController.doPrivileged1(Native
Method)
at
at
at
t
java.security.AccessController.doPrivileged(AccessCont
roller.java(Compiled Code))
at
at
at
t javax.security.auth.Subject.doAs(Subject.java:477)
at
at
at
t
com.ibm.websphere.security.auth.WSSubject.doAs(WSSubje
ct.java:112)
at
at
at
t
com.ibm.commerce.server.RequestServlet.service(Request
Servlet.java:1811)
at
at
at
t
javax.servlet.http.HttpServlet.service(HttpServlet.jav
a:853)
at
at
at
t
com.ibm.ws.cache.servlet.ServletWrapper.serviceProxied
(ServletWrapper.java:257)
at
at
at
t
com.ibm.ws.cache.servlet.CacheHook.handleFragment(Cach
eHook.java:250)
at
at
at
t
com.ibm.ws.cache.servlet.CacheHook.handleServlet(Cache
Hook.java:141)
at
at
at
t
com.ibm.ws.cache.servlet.ServletWrapper.service(Servle
tWrapper.java:239)
at
at
at
t
com.ibm.ws.webcontainer.servlet.StrictServletInstance.
doService(StrictServletInstance.java:110)
at
at
at
t
com.ibm.ws.webcontainer.servlet.StrictLifecycleServlet
._service(StrictLifecycleServlet.java:174)
at
at
at
t
com.ibm.ws.webcontainer.servlet.IdleServletState.servi
ce(StrictLifecycleServlet.java:313)
at
at
at
t
com.ibm.ws.webcontainer.servlet.StrictLifecycleServlet
.service(StrictLifecycleServlet.java:116)
at
at
at
t
com.ibm.ws.webcontainer.servlet.ServletInstance.servic
e(ServletInstance.java:283)
at
at
at
t
com.ibm.ws.webcontainer.servlet.ValidServletReferenceS
tate.dispatch(ValidServletReferenceState.java:42)
at
at
at
t
com.ibm.ws.webcontainer.servlet.ServletInstanceReferen
ce.dispatch(ServletInstanceReference.java:40)
at
at
at
t
com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher
.handleWebAppDispatch(WebAppRequestDispatcher.java:117
1)
at
at
at
t
com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher
.dispatch(WebAppRequestDispatcher.java:676)
at
at
at
t
com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher
.forward(WebAppRequestDispatcher.java:203)
at
at
at
t
com.ibm.ws.webcontainer.srt.WebAppInvoker.doForward(We
bAppInvoker.java:125)
at
at
at
t
com.ibm.ws.webcontainer.srt.WebAppInvoker.handleInvoca
tionHook(WebAppInvoker.java:294)
at
at
at
t
com.ibm.ws.webcontainer.cache.invocation.CachedInvocat
ion.handleInvocation(CachedInvocation.java:71)
at
at
at
t
com.ibm.ws.webcontainer.cache.invocation.CacheableInvo
cationContext.invoke(CacheableInvocationContext.java:1
16)
at
at
at
t
com.ibm.ws.webcontainer.srp.ServletRequestProcessor.di
spatchByURI(ServletRequestProcessor.java:226)
at
at
at
t
com.ibm.ws.webcontainer.oselistener.OSEListenerDispatc
her.service(OSEListener.java:334)
at
at
at
t
com.ibm.ws.webcontainer.http.HttpConnection.handleRequ
est(HttpConnection.java:56)
at
at
at
t
com.ibm.ws.http.HttpConnection.readAndHandleRequest(Ht
tpConnection.java:652)
at
at
at
t
com.ibm.ws.http.HttpConnection.run(HttpConnection.java
:458)
at
at
at
t
912)
Suman